Customer Service

Welcome

Thank you for visiting our store.

Contacting the Customer Service Department

You can reach our customer service department by e-mail, telephone, or regular mail. Our representatives are available to answer your phone calls during normal business hours (11am to 8pm). Please have your order confirmation number ready to assist us in serving you.

E-Mail Address: Giftshop@troegs.com

Phone: (717) 534-1297 x107

Mailing Address: Tröegs Brewing Company, ATTN: General Store, 200 East Hershey Park Drive, Hershey, PA 17033

Paying with Credit Card

We accept credit card payment for online orders.

Please provide the “bill to” address exactly as it appears on your credit card billing statement. During our online real time authorization process we will validate that the “Bill to” information you provided matches the information on file with your credit card issuing company. The processing of your order may be delayed if we cannot verify the “Bill to” information or the information does not match the address information on file.

Your credit card will not be charged until we provide the goods or services you ordered.

We accept the following credit cards:

Visa, MasterCard, and Discover

The merchant name that will appear on your credit card statement is:

Tröegs Brewing Company

Sales Tax

We collect sales tax in states that are applicable. Tax for orders shipped to these states will have sales tax automatically added to the order total.

Processing an Order

Your order of in-stock merchandise will be shipped based on the time frame associated with the method of shipment selected at the time of check out. Orders received on weekends and holidays will be processed on the next business day. If your order cannot be shipped within 30 days of the date of your order, you will be given the option to cancel your order.

All orders are shipped from: Tröegs Brewing Company, RE: General Store, 200 East Hershey Park Drive, Hershey, PA 17033

How to Change Your Order

We process your orders quickly. If you find that you have made an error in your order, please notify us immediately by e-mailing us at the following address: giftshop@troegs.com. If your order has not yet been processed, we may be able to correct it. However, if the merchandise has already been shipped, we will be unable to modify any portion of your order. We will be able to make exchanges and adjustments after you receive your order.

Customer Service Email Address: giftshop@troegs.com

Promotional Mailings

We will notify you of any upcoming promotions and specials that may interest you. If you do not wish to receive these notifications, please make sure to check the box that reads: “Check this box if you do not wish to receive special promotional mailings." If, for some reason, you forget to do this you can have us removed your mailing list by emailing us at our customer service email address. For more information about our privacy policies click on the Privacy Policy hyperlink below.

Customer Service Email: Giftshop@troegs.com

Privacy Policy Link:

If you have received damaged, defective, or incorrectly shipped merchandise, please contact our customer service department immediately. All returns should be shipped to the return center address below. No COD returns will be accepted.

If you have received damaged, defective, or incorrectly shipped merchandise, please contact our customer service department immediately at 717-534-1297 ext. 107. All returns should be shipped to the return center address below. No COD returns will be accepted.

Return Policy

If you have the original invoice/packaging slip that came with your item, please send it with your return/exchange and a note indicating:

  1. Reason for your return/exchange,
  2. Whether you are seeking a refund or an exchange,
  3. If applicable, which item(s) you wish to receive for your exchange.
  • PLEASE NOTE:  Exchanges can only be made for an equal or lesser dollar amount as your original order.

Send your return/exchange to:

Tröegs Brewing Company

ATTN: Estore Returns/Exchanges

200 E. Hershey Park Drive

Hershey, PA 17033

  • PLEASE NOTE: Customer is responsible for return shipping charges

Please be sure to ship the package with a carrier that can provide tracking and insurance. Tröegs cannot replace packages lost during return shipment if proof of tracking is unavailable. If you live close to the brewery, you may bring your return in to have your refund or exchange processed.

We do our best to process returns and exchanges within five (5) business days. Keep in mind that we get backlogged during peak seasons, so it may take longer during those times.

We will credit your credit card for the returned item(s) upon receiving it. If we cannot exchange the item(s) to comply with your request, we may, at our discretion, issue a full refund for the item(s). For returns that do not have the original invoice, we will use the last known sale price for its value.

Shipping and Handling Rate Tables

Shipping rates are based on current USPS and UPS (domestic) rates and will be calculated based on your shipping address and weight of the package.

All orders are shipped from: Tröegs Brewing Company, RE: General Store, 200 East Hershey Park Drive, Hershey, PA 17033