If you have received damaged, defective or incorrectly shipped merchandise contact our customer service department immediately. All returns should be shipped to the return center address below.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. Gift cards cannot be returned.

If you have the original invoice/packaging slip that came with your item, please send it with your return/exchange and a note indicating:

Reason for your return/exchange

Whether you are seeking a refund or an exchange

If applicable, which item(s) you wish to receive for your exchange

PLEASE NOTE: exchanges can only be made for an equal or lesser dollar amount as your original order.

Send your return/exchange to:

Troegs Brewing Company

Attn: E-Store returns/exchanges

200 East Hershey Park Drive

Hershey, PA 17033

PLEASE NOTE: Customer is responsible for return shipping charges. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Please be sure to ship the package with a carrier that can provide tracking and insurance. Troegs cannot replace packages lost during return shipment if proof of tracking is unavailable. If you live close to the brewery, you may bring your return in to have your refund or exchange processed.

We do our best to process returns and exchanges within 5 business days. Keep in mind that we get backlogged during peak seasons, so it may take longer during those times.

We will credit your credit card for the returned item(s) up receipt, or credit the difference for the replacement item(s) if applicable. If we cannot exchange the item(s) to comply with your request, we may, at our discretion, issue a full refund for the item(s). For returns that do not have the original invoice, we will use the last known sale price for its value.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.